1. Product Information: We strive to provide accurate and detailed product descriptions, including materials used, sizes, and colors. However, slight variations may occur due to handcrafted elements.
2. Order Placement: Placing an order indicates your acceptance of the prices and specifications listed. Orders are subject to availability and confirmation.
3. Payment: All payments must be made through secure payment gateways. We do not store any payment information. Prices are inclusive of applicable taxes.
4. Shipping: We offer domestic and international shipping. Shipping charges, delivery times, and tracking details will be provided upon order confirmation.
5. Returns and Exchanges: We accept returns within 14 days of delivery. The products must be in unused and undamaged condition, with original tags attached. Return shipping costs are the responsibility of the customer. Exchanges may be possible subject to availability.
6. Refunds: Refunds will be processed after inspecting the returned products. Please allow a reasonable time for the refund to reflect in your account.
7. Custom Duties: International customers may be liable for custom duties and taxes as per their country’s regulations. These charges are not included in the product price and shipping cost.
8. Privacy: Your personal information will be handled securely and in accordance with our Privacy Policy.
9. Intellectual Property: All designs, images, and content on our website are the intellectual property of Mascot Creations. Any unauthorized use is strictly prohibited.
10. Communication: By providing your contact details, you agree to receive communication related to orders, promotions, and updates from Mascot Creations.
11. Product Care: Follow the care instructions provided to maintain the quality and longevity of your purchased products.
12. Force Majeure: We shall not be held liable for any delays or failures in performance arising from events beyond our control.
13. Amendments: We reserve the right to update and modify these terms and conditions as needed. Customers will be informed of any significant changes.

By accessing and using our website or placing an order, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact our customer support team for assistance.